Frequently Asked Questions

General Frequently Asked Questions (FAQs)

Our office is open Monday-Friday 7am-6pm. For emergencies, we do have an out-of-hours team who operate 24 hours a day, seven days a week.

We cover all of London, and the whole of the South East of England and have domestic and commercial engineers available 24/7.

We can provide an accurate cost for you when you contact us so we have a more understanding of the blockage so that we can be as fair as possible. We also do not charge any additional fees and our prices are set, whether it takes us 20 minutes – half an hour hour or an hour. We can guarantee to be highly competitive and provide a professional and friendly service.

We offer several guarantees on our work, including guarantee on manufacturer products, guarantee on drain relining services, and guarantees for drain installations and excavations.

You will need to make a payment on completion of the job, which the engineer will inform you about on-site. If you aren’t going to be on-site while the job is underway, we’ll take your card details on booking the job and charge your card once the job has been completed. We accept debit cards, credit cards and cash payments.

Our local office will contact you and give an ETA, they will keep you updated in the event your engineer is delayed due to traffic for example. We aim to service most calls within 2 hours or arrange an appointment to suit you.

We do not charge a call out fee, our contact centre will give you a rate for the service that you require.

It isn’t always the case that you necessarily know which drain service you are after if there is a potential blockage or if you are looking at installing a system but aren’t necessarily sure what is already there. If you would like to talk to someone about your drainage needs then don’t hesitate to get in touch with us on 020 8066 0660.

Drainage Frequently Asked Questions (FAQs)

Quite frequently drains are blocked with the items that are flushed down the toilet system ie cosmetic wipes, or sanitary items that do not easily dispose when soaked in water. Or disposal of grease, fat and food down your kitchen sink that will gather and build up in the kitchen waste pipes and therefore causing a blockage. However, drains can also unblock due to structural damage or growth of tree roots in the system. JVC Wet Waste will be able to identify the cause of the blockage through our specialist equipment and experience.

Slow draining sinks, slow draining toilet system with high levels of water, bad smells coming from you drainage man-holes, gurgling in the pipe. These are the most common signals of a blocked drain.

JVC Wet Waste use the best equipment on the market being a high pressure water jetting system embedded into our fleet of vans and tankers that are able to blast very high pressures of water in your drainage system that break up the debris/items that are blocking the flow. We also use cable-machines for unblocking kitchen waste pipe that spin in the pipework and break up the cause of the blockage. Dependant on the size and nature of the blockage we are unable to say an exact time, however JVC Wet Waste have a fixed unblocking cost with no hidden costs.

If you are frequently getting blocked drains and constantly paying out for unblocking costs then a CCTV drain survey would discover exactly why it keeps happening in your drainage system. You will then receive a full survey report and video showing the insides of your system and recommendations on resolving the issue.

Yes, a CCTV drain survey would be very useful when purchasing a property as the existing drainage system may be faulty and therefore cause you trouble as soon as you move-in. Or it gives you a piece of mind that the drainage system is in good condition before purchasing the property.

Bad smells can occur by a blockage in the system at which the smells will need to ventilate out. Or you could have structural damage to the pipework of your drainage system that is allowing sewage to escape into the surrounding grounds and therefore giving off bad sewage smells. To solve this problem JVC Wet Waste offer free site investigations to discover why and where its happening and can then discuss further with any recommendations.

A method we tell many of our customers is by simply pouring boiling hot water from your kettle down your sink every other week. This process will break-up any fat and oil that may be settling and building up in your drainage pipe and allow it to drain out into the main drainage.

Also by disposing your cooking oil in your waste bin instead of pouring it down your kitchen sink will ensure you do not get a build-up of the oil in your kitchens drainage pipes.

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